If you are struggling financially due to COVID-19 then please call us on 0344 557 0300 or visit our FAQS.

Free unlimited
vet video calls 24/7

Speak face-to-face with a vet on your phone, any hour of the day, 365 days of the year.

If you need advice for your pet, don’t wait for an appointment at your local vet.

Get instant access to qualified vets through the Joii app for all dog and cat customers.

Online vet advice from your home

Available from the comfort of your own home for all dogs and cats insured with Animal Friends.

Comprehensive symptom checker

A comprehensive and industry-leading symptom checker that’s free to use.

Preventative care for your dog or cat

Online nurse clinics can help prevent future health issues for your pet.

Free health advice clinics online

With qualified vet nurses on a range of topics from puppy and kittens through to weight management and dental checks.

Why we are partnering with Joii

We are passionate about the welfare of animals and want to make sure that our customers have access to expert advice whenever and wherever they need it. That’s why Animal Friends’ dogs and cats have unlimited* vet video calls with Joii for free.

Face-to-face calls with a qualified Joii vet will allow you to ask questions and share concerns, providing a more reliable alternative to searching the internet for a diagnosis.

Protect your dog or cat with Animal Friends and get access to free unlimited video calls with Joii.

*Subject to fair usage policy. Please see Joii Terms and Conditions

Get a quote

Online vet consultations with Joii

Video consults from the comfort of your own home.

Visits to the vets can be stressful for your pet. Through the Joii app you can instantly video call one of the fully qualified Joii vets for a full consultation.

You can also buy products through the app to treat your pet at home. Please note, you will need to cover the cost of treatment. Not all treatments are covered by your insurance so please check your policy documents.

Access to this service is available 24/7/365 and is completely free for Animal Friends dogs and cats. Vet consultations for non-Animal Friends customers are usually £24.

For more questions check out our FAQs.FAQs.

Preventative pet care

Prevention is better than the cure, and it’s usually cheaper, too! These online nurse clinics can help you recognise the signs or symptoms of an illness, understand how to prevent certain diseases during your pet’s lifetime, and save you money in the long run while keeping your pet happy and healthy.

Weight and dietary advice clinics, advice for pets travelling abroad, dental clinics, older pet checks and advice for puppies and kittens throughout their first year of life.

FREE video call with a nurse

You can speak to one of the Joii veterinary nurses for advice on:

Weight and diet
Dental checks
Flea, worms and ticks
Puppy and kitten advice
Grooming
Older pet care.

Puppy and kitten health checks

Our puppy and kitten health clinics give you access to vet nurses about any questions or concerns you may have, enabling you to feel more confident about caring for your pet and avoiding unnecessary vet bills in the future.

Symptom checker

Hair loss, lumps, bumps, abnormal itching and poos. The symptom checker on the Joii app is a free and simple way to find out what the problem is and what to do next.

Fully qualified vets and nurses

Joii was created and is delivered by a network of fully RCVS qualified veterinary care professionals, based in the UK.

Before you start..

The Joii app is compatible with Apple iOs 10.0 or later, iPhone and iPod Touch and Android 6.0 or later. The Joii app is not to be used in life-threatening situations, please contact your vet in the event of an emergency. Joii vet and vet nurses are not able to discuss policy details, for further information about your policy please log in or register to view your policy details online. Alternatively, contact us at info@animalfriends.co.uk or call 0344 557 0300.

Please connect to Wifi to avoid any additional mobile provider charges and to ensure a better user experience.

Download the Joii app on your phone and sign up as an Animal Friends customer to start using the app today.

FAQs

How do I make a complaint regarding the service I have received from Joii?

If you are unhappy with the service/advice/recommended treatment from Joii, please email hello@joiipetcare.com who will respond within 48 hours.

The Joii app recommends going to an out of hours vet. Why have you not covered this charge?

If Joii has recommended you use an out of hours vet, then we will review this charge once we receive confirmation, such as clinical notes, from Joii.

Are Joii consultations shared with Animal Friends Pet Insurance?

Consultations with our vets and nurses will be shared with Animal Friends and will be referred to in the event of a claim.

Do I need a smartphone to use Joii?

The Joii app is available on smartphones and tablets. Your device will need to have a webcam and a mic. You’ll also need to ensure that you have a good internet connection. The Joii app may not work on older devices. Minimum requirements are: For iOS: compatible with Apple iOS 10.0 or later. Compatible with iPhone and iPod Touch. For Android: compatible with Android 6.0 or later.

Who do I speak to if I have questions about any products or medication purchased through Joii?

You can ask any questions through an online consultation with a nurse. They may already have access to your notes and will be able to help you.

If you have used any medication as directed and not seen any improvement you can discuss this during any follow up appointments scheduled through Joii.

Alternatively, you can email Joii at hello@joiipetcare.com.

Will I be able to get medication for my pet through Joii?

Yes. The veterinary team will be able to recommend hundreds of products to help treat your pet for non-emergency situations. You will be able to order these through the Joii app and they will be delivered to your home.

Current guidelines now prevent prescription only medicines being recommended unless a vet has seen a patient face to face. If the treatment you require is prescription only medication, the Joii Pet Care team will be able to inform you how you can access these through a local veterinary practice.

Can Joii do house visits?

Joii is an online service only. If one of Joii’s vets recommends you visit a practice, they can help you find your nearest practice, if you do not have one already.

Who do I contact if I have any technical problems using Joii?

If you are trying to sign up for the first time on the Joii app and your details are not matching Animal Friends records, please contact Animal Friends at info@animalfriends.co.uk or call 0344 557 0300.

If you are having any other problems accessing or using the Joii app, please email contact@joiipetcare.com.

Is it not more beneficial for a vet to examine my pet in person rather than online?

A lot of examinations are carried out effectively online! Sometimes it’s better to see a pet in their relaxed home environment. However, should they feel it be more suitable for your pet to be examined face to face, the vet or nurse will let you know and will help you find a vet near you or inform you to go to your usual vets.

Can I see my own vet or nurse from my usual veterinary practice, through Joii?

No. Joii is designed to give you access to an online consultation when you may not be able to get to your usual veterinary practice. Whilst the Joii vets and veterinary nurses won’t be from your usual practice, they will be fully registered with the Royal College of Veterinary Surgeons (RCVS) and, with your permission, can request access to your pets’ medical records should they need them.

Can I use Joii in an emergency?

The Joii app consultations or symptom checker should not be used in urgent, life threatening situations. Joii does have a vet finder that can help you locate your nearest veterinary practice.

How will Joii recognise I’m an AFI Customer?

When you download the app, you are able to select the option ‘Login with Animal Friends’. The app will check that the details you enter on the app match our records. If they don’t, please call us on 0344 557 0300. When you have successfully signed up, you should find your Animal Friends pets have been added into the app for you. If a pet is not showing, please contact us on 0344 557 0300.

How do I register for Joii?

To start using Joii, search for Joii Pet Care on the App Store or in Google Play and download the app to your phone or tablet. Select the option ‘Login with Animal Friends’ and follow the instructions. When you register, the details that you enter on the app must match the details we have on our records. If they don’t, please call us on 0344 557 0300 to check our records are up to date.

Who can use Joii?

You need to be 18 or older, live in the UK and have a valid email address to use Joii. Free vet consultations are available for dog and cat policyholders.

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